Paratransit Dispatcher: Real-Time Ops & Scheduling

The Rapid; Grandville (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision plans

403(b) plan with employer match

Ride The Rapid program—free transit

Paid time off & holidays

Life/AD&D and disability coverage

Employee assistance program

Job summary

The Rapid in Grand Rapids, MI is seeking a Paratransit Dispatcher to coordinate drivers, routes, and real-time responses for seniors and individuals with disabilities. This on-site role focuses on safe, timely service and clear communication with riders and drivers.

We welcome candidates with strong communication, organizational skills, and reliability. Competitive benefits accompany the wage, with opportunities to grow within our paratransit operations.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience preferred.
• Willingness to learn paratransit operations and guidelines.

Responsibilities

• Monitor and manage daily paratransit operations.
• Coordinate driver schedules and dispatch communications.
• Respond to trip inquiries, no-shows, cancellations, and disruptions.
• Support operators during emergencies by relaying information and next steps.
• Maintain dispatch records, time logs, and prepare reports.
• Communicate with customers in a patient, professional manner.
• Analyze service data to proactively resolve issues.
• Collaborate with team to ensure policy compliance.
• Perform other duties as assigned.

Skills

Communication

Customer service

Problem solving

Time management

Detail oriented

Team player

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling software

Job description

The Rapid in Grand Rapids, MI is seeking a Paratransit Dispatcher to coordinate drivers, routes, and real-time responses for seniors and individuals with disabilities. This on-site role focuses on safe, timely service and clear communication with riders and drivers.

We welcome candidates with strong communication, organizational skills, and reliability. Competitive benefits accompany the wage, with opportunities to grow within our paratransit operations.