Paratransit Dispatcher

Bi-State Development; Central (LA); On-site; USD 61,000 - 71,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

4 weeks PTO

Holiday pay

401(k)

PSLF eligible

Gym discounts

Onsite gyms 24/7

Metro access

Job summary

Bi-State Development is seeking a Paratransit Dispatcher to ensure safe, efficient transport for Metro Call-A-Ride customers. You will coordinate day-of-service by monitoring schedules, using radiodispatching, and applying MDC data to maintain on-time performance.

You will work with Operators and field staff, responding to emergencies while managing assignments of vehicles and staff. This role requires flexibility and strong communication skills.

Qualifications

• Extensive knowledge of street geography and metropolitan St. Louis and St. Louis County.
• Knowledge of automated reservation and scheduling systems, map book usage, and metro multi-modal systems.
• Knowledge of personal computers and Microsoft Office suite; typing speed 20 wpm or more.
• Understanding of FTA requirements for Paratransit service and related policies.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and computer systems with 200+ van Operators.
• Assign vehicles and Operators to cover service needs in coordination with management and Call-A-Ride Maintenance.
• Report and assist with non-routine incidents, accidents, and passenger issues as required.
• Assist customers with service requests, reservations, cancellations, complaints, and trip-related issues.
• Establish efficient routing and scheduling using phone and software.
• Ensure compliance with Medicaid and other transportation provider contracts.
• Prepare precise reports on unions, customers, incidents, and events requiring documentation.
• Refine schedules to improve routing and productivity; rotate shifts including weekends.

Skills

Geography knowledge

Reservation scheduling systems

Radio dispatching

Microsoft Office

Touch typing

FTA/Paratransit knowledge

Education

High school diploma

College degree preferred

Tools

Map books

Office software

Job description

Paratransit Dispatcher

Central Full Time 60,940.00 - 71,095.00 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the safe andefficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this positionis to assist Operators and Customers on “day of service” by maintaining on timeperformance through the use of sophisticated computer software, radiodispatching, schedule, and MDC monitoring. This position responds to emergentneeds and works with “outside of our Department” entities in case ofemergencies, incidents, and accidents that may occur. This positon is responsible for assigningOperators, Vehicles and equipment to routes as needed. Theposition is responsible for understanding all aspects of the “ReservationClerk” position and being able to perform those duties when necessary. Required to work varying shifts as assigned.

Job Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekendwork.

Knowledge, Skills, and Abilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledge of automated reservation and scheduling systems, map bookusage, and use of metro multi-modal transportation systems.
• Knowledgeofpersonal computers and the Microsoft office suite of software.
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary ParatransitService.
• Complete understandingofadditional providers and services offered by Metro.
• Knowledge of emergencyservice jurisdictions.
• Knowledge of radio dispatching and Federal CommunicationCommission regulations.
• Abilitytorecognize service zones and apply Metro fare structure, as well as, policiesand procedures.
• Ability tomaintain aneffective working relationship with Paratransit Operators and the generalpublic, as well as, various service agencies, caseworkers, and outsideproviders.
• Ability to communicateeffectively, both orally and in writing.
• Ability to work under stressful conditions while answering a high volumeof incoming telephone and/or radio calls.
• Ability to work rotating shifts and off hours.
• Ability to analyze, and problem-solve forcustomers and Operators, to maintain safe and efficient operations and on-timeperformance.
• Ability to maintainconfidentiality of sensitive customer and driver information.

Compensation:

60,940.00 - 71,095.00 (Annually)

Employment Type:

Full Time

Location:

Central

Education:

High school diploma or Equivalent required College degree preferred

Transportation, Business, Communications

Experience:

Three (3) to five (5) years minimum

Customer Service and/or Call Center or Dispatching preferred

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.