Paratransit ADA Eligibility Supervisor & Team Lead

Transdev North America; Chicago (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Vacation benefits

Sick days

Holidays

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is hiring an ADA Eligibility Specialist Supervisor in Chicago, IL to review ADA paratransit applications, conduct interviews and functional assessments, and issue final eligibility determinations. This role also supervises ADA Eligibility Specialists and supports the leadership team with program improvements.

The role requires a Bachelor’s degree in a related field or applicable certifications, 3+ years with disabilities, and strong documentation skills.

Qualifications

• Bachelor’s degree or equivalent in related field required, ADA knowledge a plus.
• 3+ years of professional experience working with individuals with disabilities.
• Experience with ADA regulations and sensitivity to disability issues.
• Strong interviewing, assessment and observational skills.
• Ability to maintain confidentiality and accuracy in documentation.

Responsibilities

• Determines final eligibility based on application, interview, and assessments.
• Conduct in-person interviews to assess mobility and review information.
• Determine required functional assessments.
• Provide written eligibility determinations to Client within contracted time frame.
• Supervise ADA Eligibility Specialists.
• Support leadership with process improvements.
• Maintain applicant tracking logs and reports for Transdev and Client.

Skills

Supervisory experience

Interviewing

ADA knowledge

Communication

Confidentiality

Education

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field

Certifications can include: COTA, OT, PT

Tools

Microsoft Office Suite

Job description

Transdev North America is hiring an ADA Eligibility Specialist Supervisor in Chicago, IL to review ADA paratransit applications, conduct interviews and functional assessments, and issue final eligibility determinations. This role also supervises ADA Eligibility Specialists and supports the leadership team with program improvements.

The role requires a Bachelor’s degree in a related field or applicable certifications, 3+ years with disabilities, and strong documentation skills.