ADA Eligibility Specialist Supervisor

Transdev North America; Chicago (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Vacation benefits

Sick days

Holidays

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is hiring an ADA Eligibility Specialist Supervisor in Chicago, IL to review ADA paratransit applications, conduct interviews and functional assessments, and issue final eligibility determinations. This role also supervises ADA Eligibility Specialists and supports the leadership team with program improvements.

The role requires a Bachelor’s degree in a related field or applicable certifications, 3+ years with disabilities, and strong documentation skills.

Qualifications

• Bachelor’s degree or equivalent in related field required, ADA knowledge a plus.
• 3+ years of professional experience working with individuals with disabilities.
• Experience with ADA regulations and sensitivity to disability issues.
• Strong interviewing, assessment and observational skills.
• Ability to maintain confidentiality and accuracy in documentation.

Responsibilities

• Determines final eligibility based on application, interview, and assessments.
• Conduct in-person interviews to assess mobility and review information.
• Determine required functional assessments.
• Provide written eligibility determinations to Client within contracted time frame.
• Supervise ADA Eligibility Specialists.
• Support leadership with process improvements.
• Maintain applicant tracking logs and reports for Transdev and Client.

Skills

Supervisory experience

Interviewing

ADA knowledge

Communication

Confidentiality

Education

Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field

Certifications can include: COTA, OT, PT

Tools

Microsoft Office Suite

Job description

The ADA Eligibility Specialist Supervisor is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interview for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist Supervisor is also responsible for supervision of direct reports, maintaining accurate documentation, and providing final eligibility determinations to the Client, as well as supporting the General Manager in directing the passenger transit operations. This position is based in Chicago, IL in supporting the Regional Transportation Authority (RTA).

Transdev Is Proud To Offer

• Competitive compensation package of minimum $60000– maximum $67000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verification, as needed
• Supervises ADA Eligibility Specialists
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessment using an outdoor course
• Physical Functional Assessment using an indoor course
• FACTS
• MMSE
• Tinetti Balance and Gait Assessment
• Beck’s Assessment
• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by Transdev and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client
• Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training

Qualifications

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)
• 3+ years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Experience conducting information-gathering relating to ADA Paratransit eligibility
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Knowledge of the public transportation system & services
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Desire to learn additionalprograms
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintainhigh level of confidentiality

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions, but 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
• Push and pull objects up to 50pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.