Paraprofessional Recruiting Operations Manager

Atlantic Group; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Atlantic Group in New York, NY is seeking a Paraprofessional Recruiting Operations Manager to lead staffing operations across school-based paraprofessional placements. The role oversees recruiters, field supervisors, and coordinators to improve placement efficiency and data accuracy.

Reporting to Healthcare Division Leader, you will manage daily staffing priorities, ensure timely follow-ups, and collaborate with schools and families to support reliable placement and coverage.

Qualifications

• 3+ years managing high-volume recruiting, staffing, or operations teams.
• Experience in school-based, education, or healthcare staffing preferred.
• Strong leadership, coaching, and organizational skills.
• Excellent communication and problem-solving when handling escalations.
• Proficiency with ATS, scheduling/timekeeping platforms, and Excel.

Responsibilities

• Lead paraprofessional recruiters, field supervisors, and placement coordinators and set daily/weekly targets.
• Monitor activity, matches, acceptances, no-shows, time to fill and conversions.
• Oversee staffing from family intake to verified starts with timely follow-up.
• Coordinate substitute coverage and escalate concerns with schools, families, staff.
• Partner with credentialing, scheduling, and payroll to ensure placement readiness.
• Enforce consistent use of ATS, scheduling, and placement systems; maintain records.
• Lead onboarding and training on workflows, assignments, and system usage.
• Prepare monthly reports on placement performance and data quality.
• Identify workflow inefficiencies and recommend improvements.

Skills

High-volume recruiting

Leadership & coaching

Communication & problem-solving

ATS proficiency

Scheduling platforms

Timekeeping platforms

Microsoft Excel

Tools

ATS

Scheduling systems

Timekeeping platforms

Microsoft Excel

Job description

Job Overview – Paraprofessional Recruiting Operations Manager

Atlantic Group is hiring a Paraprofessional Recruiting Operations Manager in New York, NY to lead recruiting operations, staffing coordination, and team performance across our school-based paraprofessional staffing division. This leadership role will oversee recruiters, field supervisors, and placement coordinators while managing high-volume staffing activity, school coverage, provider assignments, and daily operational priorities. The position will focus on improving placement efficiency, strengthening team accountability, maintaining accurate recruiting data, and ensuring consistent communication with schools, families, and paraprofessional staff.

Compensation: $85,000 – $110,000/year

Location: New York, NY

Schedule: Monday to Friday (In-Office)

This position reports to the Healthcare Division Leader and is responsible for managing the staffing operations team, daily staffing activities, and placement priorities. The manager will not carry an individual recruiting desk but will assist with urgent calls, staffing requests, and escalations as needed.

Responsibilities as the Paraprofessional Recruiting Operations Manager:

• Team Leadership & Desk Management: Lead paraprofessional recruiters, field supervisors, and placement coordinators while setting daily and weekly activity targets, balancing workloads, and maintaining early-morning coverage for urgent staffing needs.
• Performance Management: Monitor recruiting activity, matches, acceptances, verified starts, no-shows, replacement assignments, time to fill, and conversion rates while coaching team members and maintaining accountability.
• Recruiting & Placement Operations: Oversee the staffing process from family intake and candidate matching through school verification, provider confirmation, and verified starts, ensuring timely follow-up and prioritization of school-based staffing requests.
• Staffing Coverage & Escalations: Monitor open staffing requests, prioritize urgent placements, coordinate substitute coverage, and resolve escalated concerns involving schools, families, and paraprofessional staff.
• Cross-Functional Coordination: Partner with credentialing, school outreach, scheduling, and payroll teams to ensure qualified paraprofessionals are available for placement and confirmed assignments are processed accurately.
• Systems Management & Data Accuracy: Enforce consistent use of applicant tracking, scheduling, and placement systems while maintaining accurate candidate records, assignment statuses, communication notes, and verified starts.
• Data Quality & Compliance: Audit provider compliance, open staffing requests, placement records, call documentation, and duplicate outreach while resolving data discrepancies and ensuring adherence to established procedures.
• Training & Team Development: Lead onboarding and ongoing training on recruiting workflows, classroom and transportation assignments, substitute placements, attendance procedures, and system usage while maintaining training materials and process guides.
• Reporting & Operational Reviews: Lead weekly staffing activity, coverage, and pipeline reviews while preparing monthly reports on placement performance, verified staffing coverage, and data quality for division leadership.
• Process Improvement: Identify workflow inefficiencies, training gaps, and staffing challenges while recommending solutions to improve recruiting operations, team coordination, and overall performance.

Qualifications for the Paraprofessional Recruiting Operations Manager:

• Experience: 3+ years managing high-volume recruiting, staffing, or operations teams is required, with a proven track record of monitoring daily productivity, enforcing performance standards, and holding team members accountable.
• Industry Knowledge: Experience in school-based, education, or healthcare staffing is strongly preferred, with knowledge of paraprofessional placement and staffing operations.
• Leadership & Management: Strong leadership, coaching, and organizational skills with the ability to actively supervise teams, address performance issues directly, and maintain accountability.
• Communication & Problem-Solving: Strong communication and problem-solving skills with the ability to handle escalations calmly and professionally with families, schools, and paraprofessional staff.
• Technical Skills: Proficiency with applicant tracking systems (ATS), scheduling or timekeeping platforms, and Microsoft Excel is required.