Switchboard Operator - Paramedic

Lifepoint Health®; Beckley (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Tuition assistance

Wellness programs

Job summary

Raleigh General Hospital, part of Lifepoint Health, seeks a Switchboard Operator - Paramedic to support emergency communications. The role requires a WV EMT-Paramedic license and at least two years of active field Paramedic experience.

You will coordinate information flow between EMS, hospital teams, and regional partners to ensure timely patient care. The position is full-time with a varied schedule, including three 12-hour shifts, nights and weekends as needed.

Qualifications

• Current WV EMT-Paramedic license is required.
• Minimum 2 years of active field Paramedic experience.

Responsibilities

• Support emergency communications by relaying critical information between EMS providers, hospital teams, and regional partners.
• Activate response teams for patient care alerts (STEMI, trauma, stroke) and relay patient information from inbound units.
• Maintain accurate documentation to support patient care continuity and regulatory compliance.
• Collaborate with EMS providers and hospital staff to ensure coordinated patient care.

Skills

Paramedic experience

Communication skills

Education

High school diploma

Job description

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Switchboard Operator - Paramedic joining our team, you're embracing a vital mission dedicated to making communities healthier ®. The Switchboard Operator - Paramedic supports emergency communication operations by coordinating critical information flow between EMS providers, hospital teams, and regional partners to ensure timely and effective patient care. This role requires a current West Virginia EMT-Paramedic license and leverages field experience to activate response teams, manage urgent communications, and support rapid response during critical patient events. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Your Experience Matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Switchboard Operator - Paramedic joining our team, you're embracing a vital mission dedicated to making communities healthier ®. The Switchboard Operator - Paramedic supports emergency communication operations by coordinating critical information flow between EMS providers, hospital teams, and regional partners to ensure timely and effective patient care. This role requires a current West Virginia EMT-Paramedic license and leverages field experience to activate response teams, manage urgent communications, and support rapid response during critical patient events. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

How You'll Contribute

• Supports the efficient operation of the Region 1 Medical Command Center by establishing communication linkages and promptly relaying critical information to the patient care team.
• Activates appropriate response teams for patient care alerts (e.g., STEMI, Trauma, Stroke) and receives and relays patient information from inbound ground and air transport units according to protocol.
• Serves as a regional communication and disaster resource coordinator, facilitating effective information flow during emergencies.
• Maintains accurate and timely documentation to support patient care continuity and regulatory compliance.
• Prioritizes multiple urgent communications and manages information flow effectively under pressure.
• Collaborates with EMS providers, hospital staff, and emergency response partners to ensure coordinated patient care.
• Performs clerical duties such as filing, mail preparation, data entry, scanning, and faxing to support operational functions while adhering to confidentiality and HIPAA standards.

Schedule: Full-Time, Varied: Combination of Nights, Days, Weekends. Three 12-hour shifts, may pick a 4-hour shift.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities.

What We're Looking For

• Current certification as a West Virginia EMT Paramedic required.
• Minimum of 2 years recent and active field experience as a Paramedic required.
• High school diploma or equivalent required.
• Strong verbal and written communication skills to accurately relay critical information.
• Ability to