Paralegal with a passion for customer service (LegalTech)

Codekeeper; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Fun colleagues

Startup growth mindset

Regular team activities

Onboarding ramp-up

Open communication culture

Career growth and impact

Job summary

Codekeeper seeks a Paralegal who blends legal precision with a strong customer service mindset in a fast-paced SaaS setting. You will draft and review legal documents, respond to client inquiries, and assist with onboarding and technical setup to support client success.

You act as a bridge between customers and the company, ensuring clear communication and accurate legal language while contributing to overall service quality.

Qualifications

• Prior experience in customer success or similar role is preferred.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies of varying sizes and industries.
• Analytical thinking, and a proactive attitude.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs.
• Highly organized with a strong attention to detail.
• Comfortable adapting and multitasking in a fast-paced environment.

Responsibilities

• Legal Drafting/Review: draft the legal language to fit customer requirements and prepare documents for manager review.
• Customer Service: handle inquiries about services and Codekeeper accounts, ensuring timely responses.
• Tech Setup Support: assist customers in connecting their source code management platform and ensure correct administration.
• Sales Support: engage with leads via email and website chat to explain services.
• Report Drafting: inspect provided information and draft reports for customers.

Skills

Customer service

Legal drafting

LegalTech familiarity

English writing

Google Docs

Attention to detail

Multitasking

Tools

Google Docs

Job description

Paralegal with a passion for customer service (LegalTech)

As a LegalTech company, we operate at the intersection of legal drafting and review, customer communication, and technical support. This is a dynamic, multifaceted role where legal expertise meets technology and client engagement. We’re looking for a talented Paralegal who is passionate about customer service, detail-oriented, and confident working in a fast-paced SaaS environment. If you thrive in combining legal precision with problem-solving and direct client interaction, this role offers a unique opportunity to grow and make a real impact.

We’ll be accepting applications over the next two months and will appoint the right candidate as soon as we find the perfect fit.

Role Description

As a Paralegal with a passion for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Legal Drafting/Review

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements

• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account

• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform

• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service

• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide

• You draft the reports and send them back to them

About the Company

Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
codekeeper.co/

What We Offer

• Passionate and fun-loving colleagues

• Startup mindset with ample opportunities for growth

• Regular team activities and gatherings

• Comprehensive onboarding process with a dedicated ramp-up period

• A supportive team that values open communication and direct feedback

• A chance to excel in your career and make a difference

What We Are Looking For

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

• Prior experience in customer success or similar role is preferred

• Proficiency in drafting legal documents

• Exposure to working with diverse companies of varying sizes and industries

Additional Requirements

• Analytical thinking, and a proactive attitude

• Excellent written English communication skills

• Proficiency in modern web tools like Google Docs and similar platforms

• Highly organized with a strong attention to detail

• Comfortable adapting and multitasking in a fast-paced environment

Additional Info

• Job Location: Remote
• Join us to shape the future of software escrow!