PAP Resupply AI & Process Optimization Lead - Hybrid

Medical Service Company; Cleveland (OH); Hybrid; USD 105,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

Advancement Opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Company provided Life and AD&D insure

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth\

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental

Job summary

MSC is seeking a forward-thinking Continuous Improvement leader to leverage AI, automation, and technology to transform healthcare ops. You will partner with Operations, IT, Product, and Exec Leadership to optimize workflows, enhance patient experience, and drive revenue growth through innovative tools.

You will lead analytics, dashboarding, and system optimization efforts, turning insights into measurable improvements while fostering a culture of accountability and continuous improvement.

Qualifications

• 3–7 years of experience in healthcare operations or PAP resupply.
• Experience with DME/HME or PAP resupply operations preferred.
• Strong analytical and problem-solving skills with KPI interpretation.
• Experience with dashboards and reporting tools; Power BI preferred.
• Experience with Brightree, SNAP, or similar healthcare platforms preferred.
• Exposure to automation or AI-driven initiatives.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Analyze operational data to identify trends, risks, and revenue opportunities.
• Develop dashboards and KPIs to monitor performance.
• Monitor real-time metrics and identify risks affecting service levels.
• Translate pain points into system requirements and improvement projects.
• Collaborate across Operations, IT, Product, and Leadership.
• Support standardization and efficiency efforts.
• Lead automation initiatives to improve care delivery.

Skills

Healthcare operations

Analytics

Operational systems

Process improvement

PAP resupply

Cross-functional collaboration

Education

Bachelor's degree

Tools

Power BI

Brightree

SNAP

Excel

Job description

MSC is seeking a forward-thinking Continuous Improvement leader to leverage AI, automation, and technology to transform healthcare ops. You will partner with Operations, IT, Product, and Exec Leadership to optimize workflows, enhance patient experience, and drive revenue growth through innovative tools.

You will lead analytics, dashboarding, and system optimization efforts, turning insights into measurable improvements while fostering a culture of accountability and continuous improvement.