AI Enablement & Process Improvement Lead (Hybrid)

3M HEALTHCARE; Jacksonville (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

3M HEALTHCARE is seeking a Business Process Analyst to drive AI-enabled process improvements across functional teams. Hybrid in Jacksonville, with options in Milwaukee or Atlanta, the role focuses on documenting current and future states, enabling AI adoption, and enhancing cross‑functional collaboration.

The position emphasizes change enablement, data‑driven analysis, and practical guidance to stakeholders, while maintaining strong communication and process‑driven mindset across diverse teams.

Qualifications

• Business process analysis, modeling, and documentation (current and future state).
• Process improvement methodologies (Lean, Six Sigma, continuous improvement).
• Ability to identify and integrate AI-enabled capabilities into operational workflows.
• Data analysis, root‑cause analysis, and performance measurement techniques.
• Facilitation of workshops and cross‑functional working sessions.
• Change enablement and adoption support skills.
• Strong communication skills, both written and verbal, across technical and non‑technical audiences.
• Ability to translate complex concepts into practical, actionable guidance.
• Stakeholder management and collaboration across diverse teams.
• Working knowledge of enterprise tools (process modeling, collaboration, documentation).
• Organizational awareness and ability to navigate matrixed environments.
• Continuous learning mindset, especially related to AI and emerging technologies.

Responsibilities

• Analyze, document, and improve business and systems processes, incorporating AI‑enabled capabilities where appropriate.
• Support AI adoption initiatives by partnering with change champions and operational teams.
• Diagram, evaluate, and recommend improvements to existing end‑to‑end processes.
• Participate in and facilitate cross‑functional workshops and working sessions.
• Develop and maintain process metrics to measure performance and improvement impact.
• Collect and analyze data to identify root causes of operational and process issues.
• Support quality improvement and re‑engineering efforts aligned to performance gaps.
• Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage.
• Monitor adoption and provide feedback to improve usability, clarity, and effectiveness.
• Perform cost and benefit analyses to support prioritization decisions.
• Communicate project status, risks, and outcomes to stakeholders.
• Stay current on internal and external best practices in process improvement and AI enablement.
• Perform other related duties as assigned.

Skills

Process analysis

Process documentation

Lean Six Sigma

AI integration

Data analysis

Workshop facilitation

Change management

Communication skills

Stakeholder mgmt

Enterprise tools

Tools

Process modeling tools

Collaboration tools

Documentation tools

Job description

3M HEALTHCARE is seeking a Business Process Analyst to drive AI-enabled process improvements across functional teams. Hybrid in Jacksonville, with options in Milwaukee or Atlanta, the role focuses on documenting current and future states, enabling AI adoption, and enhancing cross‑functional collaboration.

The position emphasizes change enablement, data‑driven analysis, and practical guidance to stakeholders, while maintaining strong communication and process‑driven mindset across diverse teams.