PAC Performance & AI Improvement Manager
Hackensack Meridian Health
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Job summary
Hackensack Meridian Health is seeking a Manager of Patient Access Center (PAC) Performance Improvement to lead analytics-driven transformation in our patient access operations. You will shape strategy, forecast trends, and drive a culture of continuous improvement using AI-powered insights to elevate service quality and efficiency.
This hybrid role partners with PAC supervisors, IT, and clinical offices to redesign workflows, oversee training, and develop data-driven coaching.
Qualifications
- Bachelor's degree or 4+ years in a related field
- 5+ years in a high-volume healthcare access environment
- 5+ years in performance analytics, process improvement, or quality strategy using data
- 3+ years in people management leading analysts/trainers/quality specialists
- Strong analytical and problem-solving skills with root cause analysis ability
Responsibilities
- Shape Strategy with Data Use performance data and AI insights
- Advise Leadership with Data-Driven Insights and translate data into recommendations
- Lead Quality and Performance Improvement with data-driven oversight and AI tools
- Find root causes and redesign workflows to prevent recurrence
- Develop a Continuous Improvement Framework and standard practices
- Manage Training and Development for the department
Skills
Education
Tools
Job description
Hackensack Meridian Health is seeking a Manager of Patient Access Center (PAC) Performance Improvement to lead analytics-driven transformation in our patient access operations. You will shape strategy, forecast trends, and drive a culture of continuous improvement using AI-powered insights to elevate service quality and efficiency.
This hybrid role partners with PAC supervisors, IT, and clinical offices to redesign workflows, oversee training, and develop data-driven coaching.
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