Palmdale Call Center Leader: Drive Growth & Insights

Energy Innovation Corp; Palmdale (CA); On-site; USD 114,000 - 168,000; Full time

Benefits offered by this job

Benefits plan

Mentorship

Palmdale living flexibility

Job summary

TechAdvantage is seeking a Call Center Manager in Palmdale, CA to drive sales and marketing effectiveness. You will decode buyer behavior in California, lead discovery calls to uncover budget, and conduct market research to shape messaging and campaigns.

You’ll own the CA territory, run experiments, and optimize the revenue impact of advertising spend. The role emphasizes curiosity, escalation management within the team, and clear communication that translates SLA concepts for non-technical

Qualifications

• Curiosity about buyer behavior and sales messaging.
• Experience in escalation management with Kustomer.
• Ability to translate complex SLA concepts for non-technical audiences.
• Strong problem-solving and analytical mindset.

Responsibilities

• Decode why CA buyers say yes and double down on it.
• Run discovery calls to uncover budget without asking directly.
• Conduct market research to identify trends shaping sales marketing.
• Identify and pursue new business opportunities throughout CA.
• Walk the Palmdale, CA territory and know it well.
• Run experiments on sales messaging to optimize conversion.
• Close the loop between ad spend and revenue.

Skills

Curiosity

Escalation Management

Problem solving

SLA management

Tools

Kustomer

Job description

TechAdvantage is seeking a Call Center Manager in Palmdale, CA to drive sales and marketing effectiveness. You will decode buyer behavior in California, lead discovery calls to uncover budget, and conduct market research to shape messaging and campaigns.

You’ll own the CA territory, run experiments, and optimize the revenue impact of advertising spend. The role emphasizes curiosity, escalation management within the team, and clear communication that translates SLA concepts for non-technical