Paint Store Specialist - Customer Service & Tinting Expert

Sherwin-Williams Co.; Lakeland (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Co. in Lakeland, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right solutions while maintaining store standards and contributing to sales goals.

You will handle transactions, stock shelves, assist with deliveries, and stay up-to-date on product features. Strong communication and weekend/evening availability are valued, with multilingual abilities a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams candidates must have at least a 'meets expectations' rating.
• Internal Sherwin-Williams candidates must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Lakeland, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right solutions while maintaining store standards and contributing to sales goals.

You will handle transactions, stock shelves, assist with deliveries, and stay up-to-date on product features. Strong communication and weekend/evening availability are valued, with multilingual abilities a plus.