Paint Store Specialist: Customer Service & Tinting

Sherwin-Williams Co.; Austin (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams Co. in Austin, TX is seeking Store Associates to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while upholding high quality and visual standards.

You will help achieve sales goals, resolve customer concerns, handle transactions, stock shelves, and support deliveries as needed. Must be 18+, legally eligible to work in the U.S., and able to lift up to 70 lbs; evenings and weekends may be required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Multilingual communication

Customer service

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Austin, TX is seeking Store Associates to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while upholding high quality and visual standards.

You will help achieve sales goals, resolve customer concerns, handle transactions, stock shelves, and support deliveries as needed. Must be 18+, legally eligible to work in the U.S., and able to lift up to 70 lbs; evenings and weekends may be required.