Paint Store Customer Success & Sales Specialist

Sherwin-Williams; Lower Burrell (Westmoreland County); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in Lower Burrell, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while ensuring maximum client satisfaction.

Responsibilities include processing sales transactions, stocking and merchandising, tinting and mixing products when needed, assisting with deliveries, and maintaining inventory accuracy.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policy.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse as needed.
• Tint and mix products to customer specifications when required.
• Stock shelves and set up displays.
• Clean store equipment and maintain a presentable area.
• Assist with loading/unloading delivery trucks and deliveries when needed.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures and seek ways to improve sales.

Skills

Customer service

Sales

Cash handling

Delivery coordination

Bilingual (Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams in Lower Burrell, PA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while ensuring maximum client satisfaction.

Responsibilities include processing sales transactions, stocking and merchandising, tinting and mixing products when needed, assisting with deliveries, and maintaining inventory accuracy.