Paint Store Customer Service & Sales Specialist

The Sherwin-Williams Company; Gastonia (NC); Presencial; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

The Sherwin-Williams Company is seeking a Customer Service Specialist to join our Gastonia store. You will enhance customer satisfaction by assessing needs, recommending products, and processing transactions accurately.

This role requires consistent adherence to policies while delivering superior service in a fast-paced retail setting. You will support wholesale and retail customers, stock shelves, tint and mix products, and assist with deliveries as needed.

Formación

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsabilidades

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Conocimientos

Customer service

Sales

Communication

Spanish language

Multilingual capability

Educación

High School diploma or GED

Herramientas

Tinting equipment

Mixing equipment

Descripción del empleo

The Sherwin-Williams Company is seeking a Customer Service Specialist to join our Gastonia store. You will enhance customer satisfaction by assessing needs, recommending products, and processing transactions accurately.

This role requires consistent adherence to policies while delivering superior service in a fast-paced retail setting. You will support wholesale and retail customers, stock shelves, tint and mix products, and assist with deliveries as needed.