Multi-Location Paint & Customer Service Pro

The Sherwin-Williams Company; Lawrence Township (NJ); On-site; USD 19,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail and wholesale customers. You will determine customer needs, recommend right solutions, and resolve concerns to maximize satisfaction and sales performance.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking displays, tinting and mixing products, loading deliveries, and maintaining accurate stock levels.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs., up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail

Communication

Spanish proficiency

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our retail and wholesale customers. You will determine customer needs, recommend right solutions, and resolve concerns to maximize satisfaction and sales performance.

Responsibilities include assisting customers in person and by phone, processing transactions, stocking displays, tinting and mixing products, loading deliveries, and maintaining accurate stock levels.