Paint Store Customer Experience Specialist

The Sherwin-Williams Company; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7552 in San Antonio, TX. This role focuses on meeting the needs of wholesale and retail customers, recommending solution-focused products and maintaining high store quality and visual standards.

Responsibilities include handling sales transactions, assisting customers, stocking displays, tinting/mixing products, and supporting deliveries while ensuring excellent service and achievement of sales goals.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams candidate: meets expectations rating and HR Cloud eLearning completion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work files and inventory records.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales

Cash handling

Bilingual (English/Spanish)

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7552 in San Antonio, TX. This role focuses on meeting the needs of wholesale and retail customers, recommending solution-focused products and maintaining high store quality and visual standards.

Responsibilities include handling sales transactions, assisting customers, stocking displays, tinting/mixing products, and supporting deliveries while ensuring excellent service and achievement of sales goals.