Paint Store Customer Experience Specialist

Sherwin-Williams; Fort Dodge (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist for Store #703122 in Fort Dodge, IA. The role focuses on helping customers select the right paint and supplies, answering questions, and ensuring a high level of service and clean, organized displays.

You will interact with wholesale and retail customers, resolve concerns promptly, and contribute to achieving monthly, quarterly, and yearly sales targets while maintaining product knowledge and store presentation.

Qualifications

• Must be at least 18 years old.
• Eligible to work in the United States without sponsorship.
• Ability to lift up to 50 lbs and occasionally 70 lbs.
• Willing to work evenings and weekends.
• Experience in customer service or retail preferred.

Responsibilities

• Deliver excellent sales service and customer satisfaction.
• Assist customers in person and by phone to determine needs and recommend products.
• Build trusted relationships with wholesale and retail customers.
• Process transactions accurately and follow store policies.
• Support inventory, displays, and stock management.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate files and assist in deliveries as needed.

Skills

Customer service

Retail

Sales

Delivery support

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist for Store #703122 in Fort Dodge, IA. The role focuses on helping customers select the right paint and supplies, answering questions, and ensuring a high level of service and clean, organized displays.

You will interact with wholesale and retail customers, resolve concerns promptly, and contribute to achieving monthly, quarterly, and yearly sales targets while maintaining product knowledge and store presentation.