Full-Time Paint & Color Customer Service Specialist

The Sherwin-Williams Company; Waukee (IA); On-site; USD 19,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is hiring for a Customer Service Specialist at Store #703288 in WAUKEE, IA. The role focuses on assisting wholesale and retail customers, answering questions about products, and recommending solutions to ensure high customer satisfaction and sales goals are met.

Responsibilities include handling transactions, stocking, tinting and mixing products, and supporting deliveries as needed.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• Internal to Sherwin-Williams: must have rated at least "meets expectations" (3) on the latest appraisal.
• Internal to Sherwin-Williams: must have completed all HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse and tint/mix per specs.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail experience

Delivery

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is hiring for a Customer Service Specialist at Store #703288 in WAUKEE, IA. The role focuses on assisting wholesale and retail customers, answering questions about products, and recommending solutions to ensure high customer satisfaction and sales goals are met.

Responsibilities include handling transactions, stocking, tinting and mixing products, and supporting deliveries as needed.