Paint Store Customer Experience Specialist

Sherwin-Williams Co.; Plymouth (MN); On-site; USD 30,000 - 38,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Minnesota to assist wholesale and retail customers, determine needs, recommend products, and resolve concerns while maintaining high store standards.

You will process sales, stock shelves, tint and mix products, and support deliveries, all while meeting monthly, quarterly, and yearly sales goals and staying knowledgeable about products.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends, with or without reasonable accommodation.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales experience

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Driver's License

Job description

Sherwin-Williams is seeking a Customer Service Specialist in Minnesota to assist wholesale and retail customers, determine needs, recommend products, and resolve concerns while maintaining high store standards.

You will process sales, stock shelves, tint and mix products, and support deliveries, all while meeting monthly, quarterly, and yearly sales goals and staying knowledgeable about products.