Paint Store Customer Experience Specialist

Sherwin-Williams; Derby (KS); On-site; USD 19,000 - 23,000; Full time

Job summary

Sherwin-Williams in Derby, KS is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint-related solutions. You will resolve inquiries, process transactions, and help meet store sales goals while maintaining product quality and display standards.

The role involves standing on the floor, lifting supplies, and occasionally loading deliveries. Excellent communication and multi-language ability are a plus; Spanish is desirable.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a "meets expectations" rating on latest performance appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.

Job description

Sherwin-Williams in Derby, KS is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend paint-related solutions. You will resolve inquiries, process transactions, and help meet store sales goals while maintaining product quality and display standards.

The role involves standing on the floor, lifting supplies, and occasionally loading deliveries. Excellent communication and multi-language ability are a plus; Spanish is desirable.