Paint Store Customer Experience Specialist

Jobtome; Easton (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

Sherwin-Williams is hiring Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend products. You’ll resolve concerns promptly and stay updated on product features to preserve high quality and store standards.

The role requires lifting up to 50 lbs, working flexible hours including evenings/weekends, and maintaining strong customer relationships across channels. A valid US work authorization is required.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting relevant products.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Keep inventory accurate and maintain displays and floor stock.

Skills

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams is hiring Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend products. You’ll resolve concerns promptly and stay updated on product features to preserve high quality and store standards.

The role requires lifting up to 50 lbs, working flexible hours including evenings/weekends, and maintaining strong customer relationships across channels. A valid US work authorization is required.