Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Alamo Heights (TX); On-site; USD 29,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7311 in Alamo Heights, TX. You will assist customers, answer questions about products, and recommend solutions to ensure satisfaction while supporting sales goals.

Responsibilities include processing transactions, stocking displays, tinting/mixing products, and maintaining accurate records. The role requires flexibility to work evenings and weekends and a commitment to customer service.

Qualifications

• Must be at least 18 years old.
• Legally eligible to work in the United States without sponsorship.
• Lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Able to work evenings and weekends.
• Internal Sherwin-Williams employees must meet performance expectations.
• Internal Sherwin-Williams employees must complete HR Cloud eLearning courses.

Responsibilities

• Provide excellent sales service to customers
• Assist customers in person and by phone with product needs
• Build trust with wholesale and retail customers
• Process transactions accurately following policies
• Meet store sales goals monthly, quarterly, and yearly
• Maintain accurate files and inventory levels
• Tint and mix products per customer specs
• Stock shelves and set up displays
• Load/unload delivery trucks as needed
• Maintain clean, presentable store areas
• Remain knowledgeable about products and options
• Follow inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales skills

Communication

Spanish (multilingual)

Education

HS diploma or GED

Tools

Tinting and mixing equipment

Cash handling tools

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #7311 in Alamo Heights, TX. You will assist customers, answer questions about products, and recommend solutions to ensure satisfaction while supporting sales goals.

Responsibilities include processing transactions, stocking displays, tinting/mixing products, and maintaining accurate records. The role requires flexibility to work evenings and weekends and a commitment to customer service.