Paint Store Customer Experience & Sales Specialist

Sherwin-Williams; Victoria (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist for Store #7436 in Victoria, TX. The role focuses on helping wholesale and retail customers, answering questions, and recommending products to meet needs while maintaining store standards.

You will resolve customer concerns promptly, drive sales, and stay current on product features. The job involves cash handling, stock management, and occasional deliveries, with potential evening/weekend shifts.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams is hiring a Customer Service Specialist for Store #7436 in Victoria, TX. The role focuses on helping wholesale and retail customers, answering questions, and recommending products to meet needs while maintaining store standards.

You will resolve customer concerns promptly, drive sales, and stay current on product features. The job involves cash handling, stock management, and occasional deliveries, with potential evening/weekend shifts.