Paint Solutions & Customer Experience Pro

Sherwin-Williams Co.; Sonoma (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams Co. in Sonoma, CA is seeking a Customer Service Specialist to assist customers in selecting Sherwin-Williams products, perform sales transactions, and maintain product displays. The role emphasizes delivering exceptional service and meeting monthly, quarterly, and yearly sales goals.

Ideal candidates will have at least a High School diploma or GED, be legally authorized to work in the U.S., and be willing to work evenings and weekends. Spanish language skills are a plus.

Qualifications

• Excellent customer service skills and ability to resolve customer concerns.
• Effective communication with customers and team members.
• Multilingual ability, especially Spanish, is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Spanish

Communication

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Sonoma, CA is seeking a Customer Service Specialist to assist customers in selecting Sherwin-Williams products, perform sales transactions, and maintain product displays. The role emphasizes delivering exceptional service and meeting monthly, quarterly, and yearly sales goals.

Ideal candidates will have at least a High School diploma or GED, be legally authorized to work in the U.S., and be willing to work evenings and weekends. Spanish language skills are a plus.