Paint Retail Specialist — Multi-Location Customer Care

The Sherwin-Williams Company; Wood Dale (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Disability coverage

Retirement benefits

Generous paid time off

Job summary

The Sherwin-Williams Company is hiring a full-time Customer Service Specialist at Store #3417 in Wood Dale, IL. You will assist in-store and over the phone, determine customer needs, present products, and help achieve sales targets while maintaining store standards.

You may cover hours at Elmhurst and Northlake locations and participate in inventory control, product tinting, and delivery support. This role emphasizes excellent service, safety, and a positive customer experience.

Qualifications

• Minimum age of 18
• Legally authorized to work without sponsorship
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally
• May require evenings/weekends; schedule considerations
• Internal to Sherwin-Williams: must have at least a 3 rating and completed HR Cloud eLearning courses

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks and assist in delivering as needed
• Remain knowledgeable on products offered and discuss options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Cash handling / POS

Inventory management

Multilingual (Spanish)

Driver's license

Education

High school diploma or GED

Job description

The Sherwin-Williams Company is hiring a full-time Customer Service Specialist at Store #3417 in Wood Dale, IL. You will assist in-store and over the phone, determine customer needs, present products, and help achieve sales targets while maintaining store standards.

You may cover hours at Elmhurst and Northlake locations and participate in inventory control, product tinting, and delivery support. This role emphasizes excellent service, safety, and a positive customer experience.