Paint Retail Sales & Service Specialist

The Sherwin-Williams Company; Southard (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our Howell, NJ store (#705204). You will assist wholesale and retail customers, determine needs, recommend products, and work to resolve concerns to ensure customer satisfaction.

The role involves tinting, stocking, and occasional delivery support. Candidates should have a High School diploma or GED, a valid driver’s license, and at least 1 year in retail or customer service.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License
• Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Retail

Delivery coordination

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support our Howell, NJ store (#705204). You will assist wholesale and retail customers, determine needs, recommend products, and work to resolve concerns to ensure customer satisfaction.

The role involves tinting, stocking, and occasional delivery support. Candidates should have a High School diploma or GED, a valid driver’s license, and at least 1 year in retail or customer service.