Paint Store Customer Service & Sales Specialist

Sherwin-Williams; Howell Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Howell, NJ is seeking a Customer Service Specialist to help retail and wholesale customers select the right products and services. You will resolve customer concerns, process sales, and support store goals while maintaining product presentation and knowledge of offerings.

The role requires strong communication, reliability, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Cash handling

Spanish language

Teamwork

Attention to detail

Education

High School diploma or GED

Job description

Sherwin-Williams in Howell, NJ is seeking a Customer Service Specialist to help retail and wholesale customers select the right products and services. You will resolve customer concerns, process sales, and support store goals while maintaining product presentation and knowledge of offerings.

The role requires strong communication, reliability, and the ability to work flexible hours, including evenings and weekends.