Paint Retail Customer Experience Specialist

Sherwin-Williams; Palmyra (Lebanon County); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Palmyra, PA is seeking a Customer Service Specialist to help wholesale and retail customers choose the right products and resolve questions promptly. You will ensure high satisfaction, process sales, and support deliveries while maintaining product availability and store standards.

Ideal candidates bring a strong customer service mindset, a valid driver's license, and the ability to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses for current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Delivery experience

Multilingual ability

Education

High School diploma or GED

Job description

Sherwin-Williams in Palmyra, PA is seeking a Customer Service Specialist to help wholesale and retail customers choose the right products and resolve questions promptly. You will ensure high satisfaction, process sales, and support deliveries while maintaining product availability and store standards.

Ideal candidates bring a strong customer service mindset, a valid driver's license, and the ability to work evenings and weekends.