Paint Retail Customer Success Specialist

Sherwin-Williams; Forest (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams in Forest, VA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend paint and related products. You will help with sales transactions, stock, and displays, while maintaining product knowledge and delivering high levels of customer satisfaction.

This role involves delivery assistance, inventory control, and possibly lifting up to 70 lbs, requiring flexibility to work evenings and weekends as needed.

Qualifications

• Must be 18+ years old.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Sherwin-Williams internal rating of at least 'meets expectations' (3).
• Completed all HR Cloud eLearning courses for current position.

Responsibilities

• Provide high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures.

Skills

Customer service

Retail sales

Spanish language

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS system

Job description

Sherwin-Williams in Forest, VA is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend paint and related products. You will help with sales transactions, stock, and displays, while maintaining product knowledge and delivering high levels of customer satisfaction.

This role involves delivery assistance, inventory control, and possibly lifting up to 70 lbs, requiring flexibility to work evenings and weekends as needed.