Paint Retail Customer Service Specialist

Sherwin-Williams; Troy (OH); On-site; USD 46,838,000 - 49,594,000; Full time

Job summary

Sherwin-Williams in Ohio is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend color solutions.

This full-time role requires strong sales ability, a focus on customer satisfaction, and the ability to work evenings and weekends. You will handle transactions, stock displays, and help with deliveries as needed.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License
• Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Retail experience

Education

High School diploma or GED

Job description

Sherwin-Williams in Ohio is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend color solutions.

This full-time role requires strong sales ability, a focus on customer satisfaction, and the ability to work evenings and weekends. You will handle transactions, stock displays, and help with deliveries as needed.