Retail Paint & Customer Care Specialist

The Sherwin-Williams Company; Hockessin (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and suggest solutions in-store and over the phone. The role emphasizes delivering excellent service, processing transactions, meeting sales goals, stocking shelves, assisting with deliveries, and staying informed about product features.

Candidates should be 18+, eligible to work in the U.S., with a valid driver's license, the ability to

Qualifications

• High school diploma or GED required.
• Must be 18+ and legally authorized to work in the U.S.
• Valid driver's license and ability to lift up to 70 lbs.
• Availability to work evenings and weekends.
• Customer service experience preferred.

Responsibilities

• Provide high levels of customer satisfaction through sales service.
• Assist customers in person and by phone, determine needs, present products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately.
• Meet monthly/quarterly/yearly sales goals.
• Stock shelves and set up displays.
• Tint and mix products per customer specs.
• Load/unload delivery trucks and assist deliveries.
• Maintain in-stock, presentable areas.
• Stay knowledgeable on products and options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales focus

Communication skills

Cash handling

Delivery support

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and suggest solutions in-store and over the phone. The role emphasizes delivering excellent service, processing transactions, meeting sales goals, stocking shelves, assisting with deliveries, and staying informed about product features.

Candidates should be 18+, eligible to work in the U.S., with a valid driver's license, the ability to