Paint & Customer Experience Specialist - Multi-Store

The Sherwin-Williams Company; Novi (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to drive store sales. This role supports three Novi, Wixom, and New Hudson locations and handles sales transactions, stocking, tinting, and deliveries.

Successful candidates will maintain up-to-date product knowledge, stay customer-focused, and work flexible hours, including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have a 'meets expectations' rating.
• Internal to Sherwin-Williams: must have completed required HR Cloud courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and inventory procedures.
• Pull products from floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable areas; stay knowledgeable on products.
• Comply with inventory control procedures and suggest improvements.

Skills

Customer service

Sales

Communication

Inventory control

Retail operations

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to drive store sales. This role supports three Novi, Wixom, and New Hudson locations and handles sales transactions, stocking, tinting, and deliveries.

Successful candidates will maintain up-to-date product knowledge, stay customer-focused, and work flexible hours, including evenings and weekends.