Paint Store Customer Experience Specialist

Sherwin-Williams; Marathon (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in the United States seeks a Customer Service Specialist to support retail stores by assisting wholesale and retail customers, recommending products, and resolving concerns to maximize client satisfaction. The role emphasizes knowledge of product features and maintaining high store standards.

Responsibilities include handling transactions, meeting monthly/quarterly/yearly sales goals, stocking, tinting, and delivering products, with potential for evening/weekend shifts.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends, with or without accommodation.
• If internal to Sherwin-Williams, at least a 'meets expectations' rating on the latest appraisal.
• If internal to Sherwin-Williams, completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Cash handling / POS system

Job description

Sherwin-Williams in the United States seeks a Customer Service Specialist to support retail stores by assisting wholesale and retail customers, recommending products, and resolving concerns to maximize client satisfaction. The role emphasizes knowledge of product features and maintaining high store standards.

Responsibilities include handling transactions, meeting monthly/quarterly/yearly sales goals, stocking, tinting, and delivering products, with potential for evening/weekend shifts.