Multi-Location Customer Service Specialist

The Sherwin-Williams Company; Novi (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions to drive store sales. This role supports three Novi, Wixom, and New Hudson locations and handles sales transactions, stocking, tinting, and deliveries.

Successful candidates will maintain up-to-date product knowledge, stay customer-focused, and work flexible hours, including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have a 'meets expectations' rating.
• Internal to Sherwin-Williams: must have completed required HR Cloud courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain accurate work order files and inventory procedures.
• Pull products from floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable areas; stay knowledgeable on products.
• Comply with inventory control procedures and suggest improvements.

Skills

Customer service

Sales

Communication

Inventory control

Retail operations

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at stores #7807 #1790 and #1890 located at

#7807 - 26160 INGERSOL DR, NOVI MI 48375 1213
#1790 - 28850 S WIXOM RD, WIXOM MI 48393 3414
#1890 - 30600 LYON CENTER DR E UNIT 14, NEW HUDSON MI 48165 8902

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish