Paint Customer Service Specialist – Multi-Location

The Sherwin-Williams Company; Lansing (MI); On-site; USD 16,531 - 24,796; Full time

Job summary

The Sherwin-Williams Company in Lansing, MI is seeking a Branch Customer Service Specialist to assist customers in person and by phone, build relationships, and help meet store sales goals.

This role requires a valid driver’s license, ability to lift up to 70 lbs, and flexibility to work evenings and weekends. You will stay knowledgeable about products, process sales, and ensure accuracy in transactions.

Qualifications

• Experience in customer service in retail or similar setting.
• Ability to communicate clearly with customers and team members.
• Strong closing and upsell skills.
• Bilingual ability (Spanish) is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and in line with policies
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain in-stock and presentable condition assigned areas

Skills

Customer service

Retail sales

Cash handling

Spanish (optional)

English fluency

Education

High School diploma

GED

Job description

The Sherwin-Williams Company in Lansing, MI is seeking a Branch Customer Service Specialist to assist customers in person and by phone, build relationships, and help meet store sales goals.

This role requires a valid driver’s license, ability to lift up to 70 lbs, and flexibility to work evenings and weekends. You will stay knowledgeable about products, process sales, and ensure accuracy in transactions.