Paint Store Customer Service & Sales Pro

Sherwin-Williams; Somerville (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Sherwin-Williams in Somerville, NJ is seeking a Customer Service Specialist to help retail and wholesale customers find products and solutions. You will resolve customer concerns, stay informed on product features, and support store sales goals while handling transactions and stock duties.

The role involves contact with customers, including potential minors, and access to cash and sensitive information. Located at Store #705266, 936 US Highway 22, Somerville, NJ 08876.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Somerville, NJ is seeking a Customer Service Specialist to help retail and wholesale customers find products and solutions. You will resolve customer concerns, stay informed on product features, and support store sales goals while handling transactions and stock duties.

The role involves contact with customers, including potential minors, and access to cash and sensitive information. Located at Store #705266, 936 US Highway 22, Somerville, NJ 08876.