Paid Senior Support Desk Technician Intern

Butler Technology and Career Development School; Hamilton (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Butler Tech shirts and tools to keep

Job summary

Butler Technology and Career Development School invites applications for a Paid Senior Support Desk Technician Intern in Hamilton, OH. The role oversees a student-run desk, guides staff, and collaborates with the IT team to ensure quality service.

Internship runs Sept–April with 8–20 hours per week. Salary is $15/hour; interns receive Butler Tech shirts and tools to keep after completion. Ideal candidates are enrolled on the Fairfield Township campus in IT/Engineering/DM/Business.

Qualifications

• Current Fairfield Township Campus student in IT, Engineering, Digital/Emerging Media, or Business.
• At least 1 year of previous Support Desk Intern experience.
• Basic knowledge of computer hardware, software, and networking.
• Strong oral and written communication skills.
• Ability to follow instructions and work as part of a team.
• Strong work ethic and a positive attitude.
• Ability to provide customer service, document progress, organize, prioritize, problem-solve, think critically, and exercise professional judgement.

Responsibilities

• Lead and model behavior for desk staff.
• Create written and video documentation for desk staff.
• Review processes and provide input to IT team.
• Review tickets and communicate correct processes to staff.
• Encourage junior staff to provide excellent service.
• Participate in IT department meetings as needed.

Skills

Strong oral and written communication

Customer service

Teamwork

Follow instructions

Professional judgment

Work ethic

Documentation

Education

Current Fairfield Township Campus student

1 year of Support Desk intern experience

Job description

Paid Senior Support Desk Technician Intern

Butler Technology and Career Development School Butler Tech Fairfield Twp, D Russel Lee Bldg - Hamilton, Ohio Open in Google Maps

This job is also posted in Ohio Education Job Board: Ohio's resource for jobs in education

Job Details

Job ID: 5893774
Application Deadline: Posted until filled
Posted: Aug 19, 2026 7:04 PM (UTC)

Job Description

| POSITION Paid Senior Support Desk Technician Intern

| LOCATION D Russel Lee Building

| GENERAL DESCRIPTION The Senior Support Desk Technician must have previous experience working on the student-run support desk. The Senior Technician is expected to provide leadership and direction for the desk as a whole, including:

• being a role model for all other desk staff.
• creating written and video documentation for use by the desk staff.
• reviewing processes and procedures and providing input to the Butler Tech IT team.
• reviewing tickets created by the desk staff and identifying errors and communicating correct process to relevant staff.
• encouraging junior staff to step out of their comfort zone in providing excellent service for BT.
• occasionally participating in IT Department staff meetings to provide updates and receive feedback.

The Student Support Desk is designed to be a student-run, student-managed function with minimal oversight from Butler Tech staff. The desk is expected to operate as part of the Butler Tech IT department, however, with full access to the rest of the staff and fully utilizing the same tools as the rest of the department.

Students will be provided with Butler Tech shirts and a set of computer tools which they will be allowed to keep upon completion of their internship.

Interns are expected to work between 8 and 20 hours a week. A schedule will be worked out at the start of the internship between the student, the counseling office and IT staff.

Internships run from September to April.

| QUALIFICATIONS

• Current Fairfield Township Campus student in one of the following programs:
  • IT,
  • Engineering,
  • Digital/Emerging Media, or
  • Business;
• At least 1 year of previous Support Desk Intern experience;
• Basic knowledge of computer hardware, software, and networking relevant to the position;
• Strong oral and written communication skills;
• Ability to follow instructions and work as part of a team;
• Strong work ethic and a positive attitude;
• Ability to provide customer service, document progress, organize, prioritize, problem-solve, think critically, and exercise professional judgement;
• Satisfactory attendance and discipline record.

| RATE OF PAY $15/hour

Position Type: Full-time

Benefits

• Students will be provided with Butler Tech shirts and a set of computer tools which they will be allowed to keep upon completion of their internship.

Job Requirements

Contact Information

• ITC CHANGEME
• 400 N Erie Hwy
• Hamilton, Ohio 45011
• Phone: [phone]
• Email: [e-mail]