Packaging OT Automation Engineer (PLC/HMI/Vision)

Mentor Technical Group; Wilson (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Mentor Technical Group is seeking an Automation Engineer to support OEM packaging equipment and OT/IT systems on a manufacturing packaging line. The role requires hands-on troubleshooting of PLCs, HMIs, and vision systems, and working with US and European control platforms.

Eligible candidates should be able to rotate shifts, including overnight hours, and operate within a structured Call Log/ServiceNow environment to ensure rapid incident resolution and documentation quality.

Qualifications

• Experience as an Automation Engineer supporting OEM packaging equipment.
• Experience troubleshooting PLCs, HMIs, and vision systems.
• Familiarity with US/European control platforms (e.g., Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R).

Responsibilities

• Troubleshoot and resolve on-site incidents escalated through the Call Log (Level 1 support).
• Collect data and provide technical support for Root Cause Analysis (RCA).
• Create and update technical documentation and Knowledge Base articles.
• Document all Level 1 troubleshooting activities before escalating to Level 2 or On-Call Engineer.
• Meet Service Level Objectives (SLOs), including a response time of under 15 minutes and high data quality.

Skills

Automation engineering

PLC/HMI/vision systems

Industrial control platforms

Job description

Mentor Technical Group is seeking an Automation Engineer to support OEM packaging equipment and OT/IT systems on a manufacturing packaging line. The role requires hands-on troubleshooting of PLCs, HMIs, and vision systems, and working with US and European control platforms.

Eligible candidates should be able to rotate shifts, including overnight hours, and operate within a structured Call Log/ServiceNow environment to ensure rapid incident resolution and documentation quality.