Automation Engineer

Mentor Technical Group; Wilson (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Mentor Technical Group seeks an Automation Engineer to support OEM packaging equipment with rotating shifts around the clock. You will troubleshoot PLCs, HMIs, and vision systems across US and European platforms, including Systech vision solutions, and document steps in ServiceNow call logs.

The role emphasizes independent incident resolution and RCA support with onsite data gathering. Ideal candidates will show depth across multiple controller brands and contribute to knowledge base articles to

Qualifications

• Demonstrated experience as an Automation Engineer supporting OEM packaging equipment.
• Troubleshooting and support of PLCs, HMIs, and Vision Systems on US and European platforms.
• Experience with Systech vision and serialization systems.
• Perform Level 1 troubleshooting and document steps in the Call Log (ServiceNow) before escalation.
• Support root cause analysis (RCA) with onsite data gathering and create/update Knowledge Base articles.
• Automation Engineer profiles should show depth across multiple controller brands and resolve complex incidents independently.

Responsibilities

• Triage and perform Level 1 troubleshooting; document findings in the Call Log before escalation.
• Support and maintain PLCs, HMIs, and vision systems across multiple platforms.
• Contribute to RCA efforts with onsite data gathering and analysis.
• Create and update Knowledge Base articles to assist service teams.
• Demonstrate depth across multiple controller brands and resolve incidents independently.

Skills

Automation engineering

Shift work

Troubleshooting

Root cause analysis

Documentation

Tools

Allen-Bradley

Siemens

Schneider Electric

ABB

Beckhoff

B&R

Systech Vision

Job description

• Coverage: 24/5, three shifts (12am–8am, 8am–4pm, 4pm–12am), Monday through Friday.
• Must be available for rotating shifts, including overnight.
• Demonstrated experience as an Automation Engineer supporting OEM packaging equipment.
• Troubleshooting and support of PLCs, HMIs, and Vision Systems on US and European platforms: Allen Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R, or equivalent.
• Experience with Systech vision and serialization systems. Mentor funds any required Systech training.
• Perform all possible Level 1 troubleshooting and document each step in the Call Log (ServiceNow) before escalating; support root cause analysis (RCA) with onsite data gathering; create and update Knowledge Base articles.
• Automation Engineer profiles should show greater depth across multiple controller brands and the ability to resolve complex incidents independently.