AUTOMATION ENGINEER I

Mentor Technical Group; Wilson (NC); Presencial; USD 76.000 - 83.000; Jornada completa

Descripción de la vacante

Mentor Technical Group in Wilson, NC is seeking an Automation Engineer I to troubleshoot PLCs, HMIs and vision systems on OEM packaging equipment. The role includes Level 1 support, incident documentation, and collaboration with the Service Delivery Manager to resolve issues on shift.

The successful candidate will document procedures, contribute to Knowledge Base content, and adhere to safety and quality standards while working on-site in Wilson, North Carolina, with rotating shifts including

Formación

• Experience supporting OEM packaging equipment.
• Hands-on PLC, HMI, and vision systems troubleshooting.
• Experience with multiple controller brands (e.g., Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R).
• Ability to document clearly and accurately.
• Ability to work onsite in Wilson, NC and support rotating shifts, including overnight coverage.

Responsabilidades

• Troubleshoot and support PLCs, HMIs, and vision systems on OEM packaging equipment.
• Perform Level 1 troubleshooting before escalation per procedures.
• Document troubleshooting steps and outcomes in the ServiceNow log.
• Provide clear incident details to enable further support.
• Support root cause analysis with onsite data gathering and observations.
• Create and update Knowledge Base articles for common issues and solutions.
• Coordinate with Service Delivery Manager and onsite stakeholders on incident status.
• Follow site safety, quality, and operational procedures.

Conocimientos

Automation engineering

PLC troubleshooting

HMI troubleshooting

Vision systems troubleshooting

Technical documentation

On-site work

Herramientas

Allen-Bradley

Siemens

Schneider Electric

ABB

Beckhoff

B&R

ServiceNow

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AUTOMATION ENGINEER I

Full Time

Salary Range: $55.00 To $60.00 Hourly

Key Responsibilities

• Troubleshoot and support PLCs, HMIs, and vision systems associated with OEM packaging equipment.
• Perform all available Level 1 troubleshooting within authorized access and established procedures before escalating unresolved incidents.
• Document each troubleshooting step, action taken, and outcome in the ServiceNow Call Log before escalation.
• Provide clear incident details and supporting information to facilitate further technical support.
• Support root cause analysis through onsite data gathering, equipment observations, and collection of relevant system information.
• Create and update Knowledge Base articles to document troubleshooting procedures, recurring issues, and solutions.
• Coordinate with the Service Delivery Manager and onsite stakeholders regarding incident status and support needs.
• Follow applicable site safety, quality, and operational procedures.

Required Qualifications

• Demonstrated experience as an Automation Engineer supporting OEM packaging equipment.
• Hands-on experience troubleshooting PLCs, HMIs, and vision systems used on U.S. and European equipment platforms.
• Experience with one or more of the following controller platforms: Allen-Bradley, Siemens, Schneider Electric, ABB, Beckhoff, B&R, or equivalent.
• Ability to troubleshoot systematically and maintain clear, accurate technical documentation.
• Ability to work onsite in Wilson, North Carolina, and support rotating shifts, including overnight coverage.

Preferred Qualifications

• Experience with Systech vision and serialization systems.
• Experience documenting incidents in ServiceNow or a comparable service management platform.
• Experience supporting root cause analysis and developing technical Knowledge Base content.
• Greater technical depth across multiple controller brands and automation platforms.
• The ability to diagnose and resolve complex automation incidents independently within authorized responsibilities.
• Strong technical judgment in determining appropriate troubleshooting actions and when escalation is required.
• The ability to develop detailed technical documentation and contribute findings that support root cause analysis.