Packaging Automation Technical Services Lead

Massachusetts Maritime Academy, Inc; Taunton (MA); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Harpak-ULMA seeks a Technical Services Manager to lead the North American field service organization for ULMA Flow, Stretch, and Vertical packaging equipment. The role combines technical problem solving with people leadership to drive customer satisfaction and service performance.

You will coach technicians, manage performance, coordinate dispatch, and collaborate with factory partners to implement upgrades and new products.

Qualifikationen

• 3+ years of leadership experience managing technicians, mechanics, or other technical service professionals in a manufacturing or industrial environment.
• Strong electrical and mechanical troubleshooting skills.
• Experience supporting automated industrial equipment and controls systems.
• Working knowledge of PLC programming and troubleshooting.
• Ability to travel throughout North America.
• Valid driver's license and ability to obtain and maintain a U.S. passport.

Aufgaben

• Lead and develop the Technical Services Team across North America.
• Promote accountability, safety, and continuous improvement.
• Conduct performance reviews and field evaluations.
• Coordinate technician dispatch activities when needed.
• Provide regular operational and performance reporting to leadership.

Kenntnisse

Leadership

Electrical troubleshooting

Mechanical troubleshooting

PLC programming

Field service management

Travel readiness

Ausbildung

Engineering degree

Tools

Allen-Bradley PLC

Jobbeschreibung

Harpak-ULMA seeks a Technical Services Manager to lead the North American field service organization for ULMA Flow, Stretch, and Vertical packaging equipment. The role combines technical problem solving with people leadership to drive customer satisfaction and service performance.

You will coach technicians, manage performance, coordinate dispatch, and collaborate with factory partners to implement upgrades and new products.