PACE In-Home Scheduler & Referral Coordinator

NeighborHealth; Winthrop (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth is recruiting for an in-home scheduling role within the ESP program, coordinating visits and referrals for participants in Winthrop, MA. The position emphasizes strong organization and software proficiency in EPIC/EMR systems.

Starting pay ranges from $21 to $30 per hour based on experience, with a full-time schedule and office presence at 26 Sturgis Street, PACE Winthrop. Strong communication and problem-solving skills are required.

Qualifications

• High School graduate or equivalent.
• Good organizational skills.
• Ability to problem solve.
• Excellent telephone communication skills.
• Strong computer skills especially Microsoft, Windows, Excel.
• Mature coping skills.

Responsibilities

• Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
• Coordinates referrals for a panel of participants and completes all aspects for referral process.
• Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
• Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
• Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
• Responsible for EPIC scheduling of all visits and documentation of all changes.
• With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
• Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

Skills

High School grad

Organizational skills

Problem solving

Telephone communication

Microsoft Office

Mature coping skills

Education

High School diploma

Tools

Microsoft

Windows

Excel

Job description

NeighborHealth is recruiting for an in-home scheduling role within the ESP program, coordinating visits and referrals for participants in Winthrop, MA. The position emphasizes strong organization and software proficiency in EPIC/EMR systems.

Starting pay ranges from $21 to $30 per hour based on experience, with a full-time schedule and office presence at 26 Sturgis Street, PACE Winthrop. Strong communication and problem-solving skills are required.