PACE Scheduler

NeighborHealth; Winthrop (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth is recruiting for an in-home scheduling role within the ESP program, coordinating visits and referrals for participants in Winthrop, MA. The position emphasizes strong organization and software proficiency in EPIC/EMR systems.

Starting pay ranges from $21 to $30 per hour based on experience, with a full-time schedule and office presence at 26 Sturgis Street, PACE Winthrop. Strong communication and problem-solving skills are required.

Qualifications

• High School graduate or equivalent.
• Good organizational skills.
• Ability to problem solve.
• Excellent telephone communication skills.
• Strong computer skills especially Microsoft, Windows, Excel.
• Mature coping skills.

Responsibilities

• Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
• Coordinates referrals for a panel of participants and completes all aspects for referral process.
• Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
• Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
• Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
• Responsible for EPIC scheduling of all visits and documentation of all changes.
• With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
• Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

Skills

High School grad

Organizational skills

Problem solving

Telephone communication

Microsoft Office

Mature coping skills

Education

High School diploma

Tools

Microsoft

Windows

Excel

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care , a manager leading dedicated teams , or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type

Full time

Department

PACE Community Care

All Locations

26 Sturgis Street - PACE Winthrop

Position Summary

Job Profile Summary

Essential Duties & Responsibilities

• Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
• Coordinates referrals for a panel of participants and completes all aspects for referral process.
• Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
• Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
• Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
• Responsible for EPIC scheduling of all visits and documentation of all changes.
• With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
• Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

Qualifications and Requirements

• High School graduate or equivalent
• Good organizational skills
• Ability to problem solve
• Excellent telephone communication skills
• Strong computer skills especially Microsoft, Windows, Excel
• Mature coping skills

Salary: Starting at $21/hr up to $30/hr based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.