PACE Scheduler

NeighborHealth; Winthrop (MN); On-site; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth in Winthrop, Minnesota, is seeking a Scheduling Coordinator for ESP Home Health services. You will coordinate scheduling of in-home visits, manage referrals, and work with ESP nurses, families, and vendors to resolve scheduling issues using EPIC and EMR systems.

Ideal candidates have a high school diploma, strong organizational and problem-solving skills, excellent telephone communication, and solid Microsoft Office proficiency.

Qualifications

• High School graduate or equivalent.
• Good organizational skills.
• Ability to problem solve.
• Excellent telephone communication skills.
• Strong computer skills especially Microsoft, Windows, Excel.
• Mature coping skills.

Responsibilities

• Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
• Coordinates referrals for a panel of participants and completes all aspects for referral process.
• Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
• Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
• Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
• Responsible for EPIC scheduling of all visits and documentation of all changes.
• With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
• Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

Skills

Organizational skills

Problem solving

Telephone communication skills

Mature coping skills

Microsoft Office proficiency

Windows familiarity

Education

High School diploma or equivalent

Tools

EPIC scheduling

EMR

Microsoft Excel

Windows

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

Whether you’re a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:

Full time

Department:

PACE Community Care

All Locations:

26 Sturgis Street - PACE Winthrop

Position Summary:

Job Profile Summary

Responsible for the coordination of scheduling home health staff and services as ordered by ESP Nurses and in accordance with the individual care needs and requirements of ESP participants. Communicate effectively with staff, participants, families, and contractors. Independently problem-solve with participants, families and staff in accordance with job role/scope of practice. Seeks input form supervisory staff as appropriate to resolve scheduling issues and conflicts. Work effectively under time –limited circumstance and with minimal supervision.

Essential Duties & Responsibilities:

• • Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.

  • Coordinates referrals for a panel of participants and completes all aspects for referral process.

  • Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.

  • Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.

  • Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.

  • Responsible for EPIC scheduling of all visits and documentation of all changes.

  • With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.

  • Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.

Qualifications and Requirements:

• High School graduate or equivalent

• Good organizational skills

• Ability to problem solve

• Excellent telephone communication skills

• Strong computer skills especially Microsoft, Windows, Excel

• Mature coping skills

Salary: Starting at $21/hr up to $30/hr based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail [e-mail] call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.