PACE Enrollment Coordinator (Hybrid) — Enroll & Empower

Neighborhood Healthcare; Murrieta (CA); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation leave

Holidays

Sick/Personal time

403b

VTO

Job summary

Neighborhood Healthcare is seeking an Enrollment Coordinator for its PACE program. This role educates prospective participants and families about PACE, manages leads, coordinates tours, and handles enrollment-related inquiries. The position is hybrid, with a Monday–Friday schedule from 8am to 5pm.

You will collaborate with Outreach and Enrollment Specialists to grow enrollment, maintain CRM records, and ensure timely follow-up while adhering to HIPAA and program policies.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service or related experience required.
• Valid driver’s license and active auto insurance required.
• Experience with CRM/EHR or scheduling platforms preferred.
• Current BLS certification required on hire; CPR and First Aid required for all PACE employees.

Responsibilities

• Serve as primary contact for enrollment inquiries and routing.
• Provide initial education on the PACE program and enrollment process.
• Manage incoming leads from multiple sources and enter into CRM.
• Schedule center tours and introductory meetings for prospective participants.
• Coordinate tour logistics and follow-up appointments.
• Maintain accurate documentation of interactions and scheduling activities.
• Escalate eligibility or complex enrollment questions to appropriate staff.
• Support enrollment goals with timely, professional service.

Skills

Customer service

Scheduling

Telephone etiquette

Documentation

Multitasking

Education

High School Diploma/GED

Tools

CRM system

EHR

Scheduling platform

Job description

Neighborhood Healthcare is seeking an Enrollment Coordinator for its PACE program. This role educates prospective participants and families about PACE, manages leads, coordinates tours, and handles enrollment-related inquiries. The position is hybrid, with a Monday–Friday schedule from 8am to 5pm.

You will collaborate with Outreach and Enrollment Specialists to grow enrollment, maintain CRM records, and ensure timely follow-up while adhering to HIPAA and program policies.