PACC Program Manager: Compliance & Strategy

Dr. Ing. h.c. F. Porsche AG; Atlanta, Northern (GA, KY); Hybrid; USD 66,000 - 86,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

Paid Sick leave

401(k) match

Medical, dental and vision coverage

Tuition and certification reimburseme

Life Insurance

Disability Coverage

Leasing programs

Job summary

Porsche Approved Collision Center (PACC) Program Coordinator administers a high-impact certification program involving PCNA colleagues, Porsche Centers, body shops, audit vendors, and Porsche Germany. The role requires technical, operational, and business competency to ensure program compliance and strategic investments.

Responsibilities include strategy design, vendor management, audits, billing oversight, and monthly metrics reporting.

Qualifications

• Bachelor’s degree in business or technical discipline, or equivalent experience in project or program management.
• Minimum of 4 years’ experience managing technical programs or projects with measurable operational, financial, or compliance impact.
• Automotive collision industry experience a plus.
• Excellent communication, organization, and stakeholder management skills.
• Proficient in the Microsoft Office Suite with an emphasis on Excel advanced functions and programming.
• Strong judgment, analytical capability, and attention to detail when evaluating compliance issues, vendor proposals, financial implications, and program risks.
• High level of communication skills across a broad spectrum of stakeholder demographics, including the ability to explain standards, decisions, and financial implications clearly.
• PMP Certification.

Responsibilities

• Consult with Porsche Centers and Aftersales Management on PACC strategies
• Design strategies and protocols for the program based on analysis of program metrics, business impact, and compliance risk
• Administer the body shop sponsorship process and provide guidance on decisions that may require substantial financial investment, including: Major equipment and tool purchases; Personnel and training requirements; Minimum facility requirements; Restricted parts process; Repair standards; Porsche information systems access and use
• Enforce program compliance with Approved Collision Center standards through annual compliance audits and consistent application of certification requirements
• Oversee rectification of audit discrepancies of each repair shop with the auditing vendor and sponsoring Porsche Center
• Enforce program standards in cases of non-compliance, including recommendations that may result in suspension or termination of certification
• Manage the audit vendor to maintain program integrity, service quality, and appropriate use of program resources
• Develop scopes of work for vendor bids; analyze proposals, assess cost and value, and provide informed recommendations
• Manage accurate billing for 180+ Porsche Centers and support attainment of budget requirements through disciplined financial oversight
• Report on program metrics monthly and identify trends that may affect compliance, cost, certification status, or program strategy
• Conduct periodic unscheduled visits to collect feedback on the program and evaluate impact of PACC standards
• Liaise with Porsche Germany on US certification policy, structure and administration in the scope of Porsche’s global certification goals
• All other duties as assigned

Skills

Project management

Stakeholder management

Communication

Organizational skills

Analytical thinking

Attention to detail

Adaptability

Decision making

Education

Bachelor’s degree in business or technical discipline

PMP Certification

Tools

Microsoft Office Suite

Excel advanced functions

Job description

Porsche Approved Collision Center (PACC) Program Coordinator administers a high-impact certification program involving PCNA colleagues, Porsche Centers, body shops, audit vendors, and Porsche Germany. The role requires technical, operational, and business competency to ensure program compliance and strategic investments.

Responsibilities include strategy design, vendor management, audits, billing oversight, and monthly metrics reporting.