P/T Customer Service Agent - $18.50

Europcar; Chicago (IL); Hybrid; USD 22,000 - 29,000; Part time

Job summary

Fox Rent A Car in Chicago is seeking a part-time Customer Service Agent to warmly welcome returning customers and help guide them through the rental process. The role combines duties on the Return side and the Ready Line, focusing on safety, service, and efficiency.

You will inspect vehicles for damage, secure keys, verify fuel and mileage, and explain final charges to customers. In the Ready Line, you’ll keep the area organized, prep vehicles, assist with luggage, and help customers locate

Qualifications

• Valid driver's license is required.
• High school diploma or equivalent.
• Excellent communication and customer service.

Responsibilities

• Return Agent: inspect vehicles for damage, record mileage and fuel levels, secure keys, remove belongings, and document issues for management.
• Explain final rental charges after reviewing contracts and ensure customers understand all fees.
• Ready Line Agent: keep the area clean, prep vehicles, check quality, and assist customers with pickups and luggage.

Skills

People skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Job description

## P/T Customer Service Agent - $18.50Apply: Chicago: Part time: Posted Today: JR115674## **Job Description*****Every vehicle is ready. Every customer is welcome. Every time.***At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.**Your Primary Focus Is To****As a Return Agent:*** Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor* Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels* Secure the vehicle keys and ensure all personal belongings and luggage are safely removed* Complete and submit the required paperwork to notify management of any mechanical damage or issues* Review the final rental contract with the customer, clearly explaining all charges* Perform other duties as assigned to support business needs and objectives**As a Ready Line Agent:*** Maintain a clean, organized, and presentable ready line area* Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up* Inspect vehicles for quality standards and promptly pull any that need servicing* Facilitate vehicle exchanges, swaps, or upgrades based on customer requests* Confirm that an adequately completed checkout slip accompanies each vehicle* Assist customers in locating their rental cars and help with luggage when necessary* Support the efficient flow of vehicles by moving and parking cars within the facility as needed* Perform other duties as assigned to support business needs and objectives**Education & Experience*** Valid Driver's License* High School Diploma or equivalent**We're Looking For*** Top-notch people skills* Ability to troubleshoot with a smile* Patience and understanding throughout the rental experience*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.*