Customer Service Agent - $18.50

Europcar; Chicago (IL); Hybrid; USD 25,000 - 29,000; Part time

Job summary

Fox Rent A Car à Chicago recherche des Agents de ligne prête et de retour pour assurer une expérience client fluide lors de la location et du retour des véhicules. Vous accueillerez les clients, préparerez les véhicules et aiderez à l’orientation sur le contrat et les frais associés.

Le poste est à temps partiel, en présentiel, avec une exigence de permis de conduire valide et un diplôme de fin d'études secondaires ou équivalent. Profil orienté service client et solutionnement est apprécié.

Qualifications

• Valid Driver's License.
• High school diploma or equivalent.
• Top-notch people skills and a friendly, problem-solving approach.

Responsibilities

• Accueillir chaleureusement les clients et les aider,
• Inspecter les véhicules lors du retour pour déceler les dommages et vérifier le kilométrage.
• Expliquer les frais et le contrat de location au client.

Skills

People skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Job description

## Customer Service Agent - $18.50Postulerremote type: Entièrement en présentiellocations: Chicagotime type: Temps partielposted on: Offre publiée aujourd'huijob requisition id: JR114392## **Job Description*****Every vehicle is ready. Every customer is welcome. Every time.*****At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.******Your Primary Focus Is To********As a Return Agent:***** **Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor*** **Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels*** **Secure the vehicle keys and ensure all personal belongings and luggage are safely removed*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues*** **Review the final rental contract with the customer, clearly explaining all charges*** **Perform other duties as assigned to support business needs and objectives******As a Ready Line Agent:***** **Maintain a clean, organized, and presentable ready line area*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up*** **Inspect vehicles for quality standards and promptly pull any that need servicing*** **Facilitate vehicle exchanges, swaps, or upgrades based on customer requests*** **Confirm that an adequately completed checkout slip accompanies each vehicle*** **Assist customers in locating their rental cars and help with luggage when necessary*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Valid Driver's License*** **High School Diploma or equivalent******We're Looking For***** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***