Customer Service Agent - $32.65

Europcar Group; Los Angeles (CA); Hybrid; USD 44,000 - 47,000; Part time

Job summary

Fox Rent A Car in Los Angeles is seeking a part-time Customer Service Agent to greet customers, prepare vehicles, and support both ready line and exit booth operations. You will inspect vehicles, assist with turnover, and help customers locate their rental cars with a friendly, service-oriented approach.

Key requirements include a valid driver’s license and a high school diploma. We value top-notch people skills, patience, and the ability to troubleshoot with a smile to ensure a smooth rental

Qualifications

• Valid driver's license and high school diploma required.
• Top-notch people skills and troubleshooting ability.
• Patience and understanding during the rental experience.

Responsibilities

• Prepare and present a clean, ready line area and prep vehicles for pickup.
• Inspect returned vehicles for damage, mileage, and fuel levels.
• Assist customers exiting and in obtaining signatures and documents.

Skills

Top-notch people skills

Troubleshoot with a smile

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## Customer Service Agent - $32.65Apply: Los Angeles: Part time: Posted Today: JR113509## **Job Description*****Every touchpoint matters — and you make each one count.*****At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.******Your Primary Focus Is To********As a Ready Line Agent:***** **Maintain a clean, organized, and presentable ready line area*** **Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up*** **Inspect vehicles for quality standards and promptly pull any that need servicing*** **Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests*** **Confirm that an adequately completed checkout slip accompanies each vehicle*** **Assist customers in locating their rental vehicle and help with luggage when necessary*** **Support the efficient flow of vehicles by moving and parking cars within the facility as needed*** **Perform other duties as assigned to support business needs and objectives******As a Return Agent:***** **Provide a warm, friendly welcome to all returning customers*** **Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels*** **Secure vehicle keys and ensure all personal belongings are safely removed*** **Complete and submit the required paperwork to notify management of any mechanical damage or issues*** **Review the final rental contract with the customer, clearly explaining all charges*** **Perform other duties as assigned to support business needs and objectives******As an Exit Booth Agent:***** **Verify the completion and correctness of customer rental agreements before finalizing checkouts*** **Greet customers with enthusiasm and professionalism as they exit the facility*** **Efficiently scan and manage all necessary documents*** **Obtain the customer's signature on the checkout slip*** **Keep the exit booth clean and organized, inside and out*** **Send customers off with a safe journey and helpful local information*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Valid Driver's License*** **High School Diploma or equivalent******We're Looking For***** **Top-notch people skills*** **Ability to troubleshoot with a smile*** **Patience and understanding throughout the rental experience*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***